Added-value services
SMART FILTER
I've rolled out a rather clever addition called "Smart Filter," designed to make finding the ideal insurance product remarkably simple. This intuitive feature allows customers to swiftly narrow down options based on their preferences—think premium, sum assured, policy term, and even insurance type—eliminating the usual fuss. It's like having a personal assistant, ensuring you get a perfectly tailored view of what matters most to you, without the endless scrolling!
FRIEND OF HOUSE
Speaking of cool features, during my Major Medical (healthcare) project, I conjured up something truly special called "Friend-of-House," or FOH for short! Who says imagination is just for fashion? Imagine having a customer, or even thousands, as your FOH – they're not just past clients, but awesome promoters too! This super clever idea is all thanks to a marketing gem known as the "snowflake model," bringing some serious buzz to insurance!e.
A-FRIEND-IN-NEED
Another interesting feature I've had the pleasure of bringing to life is our "little helper," affectionately known as "A-friend-in-need," designed to guide customers through their insurance-buying journey. This prescripted chatbot acts as a steadfast companion, offering everything from product details and step-by-step guidance to suggesting covered hospitals and providing instructions for after-sales services. Who knows, perhaps someday this clever assistant will evolve into a fully customized AI chatbot specifically for insurance, making the process even more seamless!
PARTNER-SALES-OPTIMIZATION PLATFORM
On a grander scale, one big idea I've cooked up during my work on digital sales tools is an "optimization platform." Imagine a single, magical platform that lets an account manager effortlessly manage and custom-tailor everything—from partners, products, and campaigns to themes—for their digital allies, offering insurance as a brilliant sidekick to their main services. When you're juggling a hundred partners, each needing unique products, campaigns, and flows, development teams can get swamped and timelines stretch endlessly. But with this savvy optimization platform, users simply hop on, customize all their desired partners, products, and campaigns, and voilà! A unique sales link is generated for the partner to dive right in!
SEARCH TOOL & THE “WIKIPEDIA”
With the search tool, customers can swiftly search for the covered diseases to surgeries and even hospitals/medical facilities nearest to them. The “Wikipedia” provides knowledge of what customers need to know about the product, the benefits to all explanation of the benefits & Terms and Conditions